The Party Group Pty Ltd is the registered business trading as My Perfect Party.
Definitions:
The ‘Company’ is The Party Group Pty Ltd (t/a My Perfect Party), its Directors & contractors.
The client entering into the agreement will be referred to as the ‘Client’.
Permanent or casual contractors, employees, casual staff will be referred to as ‘Staff’.
Fireworks: Fireworks, pyrotechnics, fire flame (including fire flame performers) of any kind/size is not covered in The Party Group’s Public Liability. If you choose to hire a company to undertake fireworks or indoor sparklers, larger sparkler, pyrotechnic displays or fire flame entertainer displays it is the client’s SOLE responsibility to ensure that the company has their own Public Liability. The Party Group Pty Ltd take no responsibility for fireworks or pyrotechnic set up, use and post fireworks display.
1. Pre-planning & Quoting:
1.1. Quotation/including initial cost estimates will be valid for a period of up to 5 days of the date of issue (subject to availability). During the quotation phase your date and any hire items/services from vendors are not confirmed until a deposit amount has been paid to us by the Client.
1.2. The Company does not hold your date or items until formal acceptance of your quote and deposit is paid, unless otherwise arranged in writing by your Party Planner/Party Co-ordinator.
1.3. Quotes, including initial cost estimates are not a confirmation of your date being held by us. Your party/event date is not confirmed in our schedule until a deposit has been received, unless otherwise arranged in writing by your Party Planner/Party Co-ordinator.
1.4. At the initial planning/enquiry or quoting phase, vendors are identified and contacted for their availability and costs, however at no stage are vendors or their goods/services confirmed until a deposit payment has been made to them (payment is made to them by the Company once the Client has paid the deposit, and the Company has been provided receipt of same).
1.5. During the pre-planning phase your Party Planner will contact vendors and gauge their availability and charges. Until payment has been made by the Client to the Company (and we have then made payment to vendors), vendors have the right to take another booking. Vendors may have the right to change their initial quoted supplied items – if this is the case your Party Planner will endeavor to source similar or same items. Any initial prices or quotes are valid for 3 days from our contact with them. After which time prices and suppliers and their products/services may change.
1.6. Third party terms & conditions - by accepting our terms and conditions you are accepting the terms and conditions of our vendors who have been contracted by us for your party/event. Should you require a copy of our vendors terms and conditions please ask your Party Planner. Any damage caused by contracted suppliers is covered by their own individual Public Liability Insurance and any claims will need to be handled directly with you and the Vendor. The Party Group Pty Ltd is not responsible for any damage caused by its contracted suppliers/vendors.
1.7. Weather planning - during the planning phase of your event, where it is a proposed outdoor event, your Party Planner will strongly encourage and support a wet weather back up plan. However, it is your sole responsibility if you choose not to undertake a wet weather option.
1.8. Professional Conduct & Right to Withdraw. The Company takes its role as a party planner seriously and professionally. We are an Australian business, and this is our full-time profession—not a hobby. The Company will always act in good faith and with integrity. However, if at any time during the planning phase or throughout our engagement the relationship between the Client and the Party Planner becomes untenable, if there is a breach of trust or confidence, or if our team feels harassed or subjected to inappropriate behaviour, the Company reserves the right to withdraw its services. In such circumstances, we will provide reasonable notice, being no less than one (1) week prior to the event date. Any monies paid to the Company will be refunded in full via EFT within 3 days.
1.9. Professional Conduct & Right to Withdraw (Early Planning / Quoting Stage) - to ensure a positive and respectful working relationship, all Clients (including initial enquiry) are expected to communicate with our Party Planners in a polite and professional manner. We understand that planning an event can be exciting and sometimes stressful, but any behaviour that is abusive, harassing, aggressive, or unreasonably demanding will not be tolerated. If at any point during the initial enquiry, consultation, or quoting phase our Party Planners feel uncomfortable or believe the behaviour of a client is inappropriate or excessive, we reserve the right to withdraw from providing a quotation or continuing with the planning process, including when a formal quote and deposit is paid, without obligation to proceed further. This clause is in place to protect the wellbeing of our team and to ensure that all parties can enjoy a positive planning experience. In such circumstances, we will provide reasonable notice, being no less than one (1) week prior to the event date. Any monies paid to the Company will be refunded in full via EFT within 3 days.
1.10. Acceptance of our quote will signify acceptance of these Terms & Conditions.
2. Payments:
2.1. Deposit: Unless otherwise agreed by your Party Planner, 50% of the full approved quoted total amount with GST, or at a minimum the party planning fee, is required to confirm quotation by confirming our quotation or making a deposit payment you agree to accept these term and conditions. Deposit is to be paid on invoice sent by us.
2.2. Balance Due: The balance amount is to be paid no less than 5 days before the date of the party, you will be sent an invoice. We have the right not to proceed with your party or supply our services if the full amount is not paid before your party/service date. We may request a credit card to guarantee your booking.
2.3. You are required to send the Company, by email or text, a receipt of payment from your bank – this receipt of payment/transfer of funds confirms that we have received your payment and we can proceed working on your party. Until we receive payment receipt confirmation of deposit/payment the Company has the right to do no further work on your event or party.
2.4. Balance: Full payment is required before your event/party date, without payment in full we have the right to withdraw our services.
2.5. Payment of extra items after the party: You will be sent an invoice after your event date for any additional charges or fees not included in your final invoice. This may, but not limited to, additional items purchased on your behalf/or your request on the day of your party (ie. Ice, alcohol), any breakages, any damage to items, any additional staff hours. This invoice is to be paid within 3 days of issue. We may request a credit card in advance.
3. Cancellations:
3.1. Cancellation/postponement: 30 days or more prior to your party date Full deposit (or any monies paid) will be refunded if cancellation is made more than 30 days of the party date. Cancellation must be sent to the Company in writing. Refundable amount will be paid by EFT within 5 working days of cancellation notice being received.
3.2. Cancellation/postponements: 29-15 days prior to your party date 25% of the deposit (or any monies paid) is non-refundable if cancellation or postponement of our service is made within 29-15 days of the party date. This amount will be held in credit for your next party (this amount will be forfeited if a new date has not been re-scheduled within 6 months of the original party date). Cancellation must be sent to MPP in writing. (The only exception to this, is a Government enforced lockdown of your State or Local Government area). ++please note some suppliers will not offer refund or credit within 21 days of the cancellation and therefore you will forfeit any monies held. Please discuss this with your Party Planner.
3.3. Cancellation/postponements: 11-14 days prior to your party date 50% of deposit (or any monies paid) is non-refundable if cancellation or postponement of our service is made within 11-14 days prior to the party date. This amount will be held in credit for your next party (this amount will be forfeited if a new date has not been re-scheduled within 6 months of the original date). (The only exception to this, is a Government enforced lockdown of your State or Local Government area). ++please note some suppliers will not offer refund or credit within 21 days of the cancellation and therefore you will forfeit any monies held. Please discuss this with your Party Planner.
3.4. Cancellations/postponements: 10 days or less The deposit amount/or any amount paid is non-refundable if cancellation or postponement of our services is made 10 days or less prior to the party date. The only exception to this, is a Government enforced lockdown of your State or Local Government area) ++please note some suppliers will not offer refund or credit within 21 days of the cancellation and therefore you will forfeit any monies held. Please discuss this with your Party Planner.
4. Staff Conduct, Harassment & Undue Pressure (pre, during & post party/event)
4.1. Respectful communications The Client agrees that all communications with the Company and its employees, contractors, and representatives (‘Staff’) during the enquiry, pre-planning, consultation, and quotation phases shall remain respectful, professional, and free from hostility. This includes, but is not limited to, communications via email, telephone, video call, text message, messaging platforms, social media, and any in-person or on-site discussions.
4.2. Prohibited conduct The Client must not engage in any behaviour that may reasonably be interpreted by Staff as: a. harassment, bullying, intimidation, or coercion; b. aggressive, abusive, threatening, or derogatory language or actions; c. applying undue pressure to accelerate quotations, deliverables, or decisions beyond agreed timelines; d. repeated or excessive contact outside of reasonable business hours;
4.3. Right to suspend or terminate engagement Where the Company determines, at its sole discretion, that a Client’s behaviour constitutes harassment, bullying, undue pressure, or otherwise creates an unsafe or hostile working environment for Staff, the Company reserves the right to: a. pause all communication and work immediately; b. refuse to issue or continue with any quotation; c. terminate the prospective or current engagement without liability; and d. recover any costs incurred up to the date of suspension or termination.
4.4. Protection of staff & contractors wellbeing The Company has a duty of care to protect the health, safety, and wellbeing of its Staff. Any action taken under this clause is deemed necessary to fulfil that duty and shall not constitute a breach of contract by the Company.
4.5. Staff Certifications and Checks - The Client acknowledges that the Company’s staff and contractors hold all necessary industry certifications for their roles, including but not limited to: ·
The Client further acknowledges and agrees that the Company’s staff and contractors: ·
the Client accepts full responsibility for ensuring appropriate supervision and safeguarding measures at events where minors are present.
4.6. Client Responsibility & Indemnification - where any allegation or incident of molestation, interference, assault, abuse, or improper conduct arises during an event or service provided to the Client, the Client agrees to: a. fully cooperate with the Company; b. indemnify and hold harmless the Company from any claims, losses, liabilities, or legal fees arising from such conduct.
4.7. Zero-Tolerance Policy - the Company maintains a strict zero-tolerance policy toward any form of molestation, harassment, abuse, assault, or improper conduct. The Company reserves the right to immediately suspend or terminate services, without refund, if such behaviour occurs or is reasonably suspected—whether directed at Staff, contractors, attendees, or any other person.
5. Set up/Onsite/Pack up:
5.1. Set up/pack ups times: The company require no less than 2.5 hours to set up onsite, and no less than 45 minutes to pack up. Additional fees will apply if these timeframes cannot be met.
5.2. Pets: We love animals and we will try to take every care of your pets - however if they are onsite while we are either delivering, setting up and/or packing we are not responsible for the safety or wellbeing of your pet - our staff will of course take all care, but will not be responsible for monitoring your pet, this includes if doors or gates are left open and your pet gets out. In additional should your animal hurt or injure our staff, contractors or suppliers whilst onsite it will be the homeowners/you/client responsibility to cover any costs associated to damage or injury to our staff, contractors and suppliers. Upon set up please ensure all dog faeces are cleared.
5.3. Children: We love children and will take every care while onsite, but please be aware that if children are onsite during set up and pack down they may be open to risk as our staff, contractors and suppliers often carry large items, glass and other fragile items - for the safety of your children and our staff, contractors and suppliers we ask that children remain a reasonable distance from our set up space, delivery and pack up areas.
5.4. Access/Parking: The client is to provide suitable access/parking for suppliers and contractors during set up/delivery and pack up times. If it occurs our suppliers, staff, contractors, need to access your driveway where your cars or other household items me be stored are parked, we will endeavour to ensure safety of your items but we cannot guarantee that some knocks or scratches may occur.
6. Cleaning/Breaks/Safety of equipment:
6.1. Hire items: The Company try to work with the best possible vendors and equipment hire companies. However, as most stock and equipment is hired and are used items (ie. not brand new items) items will therefore show reasonable signs of wear and tear.
6.2. Cleaning/Breaks: All equipment is to be returned clean and dry to avoid washing/dry cleaning charges. Any damage to the Company’s property, and/or of a third party supplier organised through the Company for your party/event, is the responsibility of the Client and any damage fees will be incurred by the Client. By accepting our quote and our terms and conditions, you accept the terms and conditions of the third-party vendors we engage on your behalf for your party/event. If you wish to view these terms and conditions, please ask your Party Planner. Any breaks or damage to any item which is either hired from the Company or from its suppliers is to be paid by the Client.
6.3. Cutlery, Plates, Glasses hire - On pack up – we will not be responsible for any of the Client’s cutlery, plates or glassware that are packed with our items upon pick up. When packing up please ensure you do not mix your items with the Company’s. We will not be responsible for the costs associated with the return of your items cutlery, plates or glassware. The exception will be when the Company’s staff pack up your party and accidently pack the items. Plates & Cutlery must be returned washed and dried. Glasses can be returned unwashed but must be re-packed in crates or boxes with all liquids and fruits/garnishes/salt rims removed.
6.4. Damage: Set Up / Styling only – The Company will take all due care when delivering, setting up, styling home or venue. However will not be responsible for any damage caused to your property, If in doubt about where we place any hire furniture, styling elements, heaters, heavy objects such as a service bar on flooring, tiles, or carpet please discuss this in advance with our team to ensure we help take possible measures to minimise risk and protect your property from possible damage of our items placed on your floors. This does not include any potential damage caused by your own goods/furniture. Any measures you put in place for the safety of your carpets, tiles, floors are at the Clients own choice and responsibility, your Party Planner can guide you, but ultimately the choice is the Client’s on how best they protect their property, the venue, park, location or hall they have hired. Any other protection you wish to have in relation to guests walking through your home or a venue in mud/rain is your choice. Any fake grass, matting or carpets which is placed down in high traffic flow areas must be done so securely to avoid trip hazards and the safety of guests. Any likely suggestions your Party Planner may make to you are just recommendations and the final decision is your responsibility of the Client.
6.5. Important - any metal-based products set out on tiles or pavers, floorboards, decking (ie. patio heaters or cocktail round tables, stools or umbrella stands) may leave some rust marks if the items are set up in a wet area or where there is rain/where rain can reach the space.
6.6. If we are installing fairy lights or festoons to trees, decks of balconies we will do so safely, however the Company and its contractors are not responsible for any damage to trees, hedges, awnings or railings – if in doubt please discuss with the setup team in advance. Any electrical equipment is to be turned off at the end of the party – this is the Client’s responsibility.
6.7. Damage caused by weather - your Party Planner will not be responsible for weather – either extreme heat, rain, wind, storms – conditions which may affect your party/event. This includes any mud caused by rain, or such damage to your property, shoes, clothing/household goods – either by guests or Contractors.
6.8. Any equipment used outside is done so entirely at the risk of the Client. In no case should the equipment be used or left outside, not undercover overnight. If an item is returned dirty or damaged through mistreatment or damp/wet conditions, it will be professionally cleaned, or replaced, and the client will be sent an invoice for the cost of repairs and payment is required within seven days.
6.9. Candles/electrical items (including neon signs): Once we set out candles and lights safely, it is your responsibility to turn lights off and put all candles out at the end of the party or event. During set up MPP will safely position the items to minimise any risk – however, the Company is not responsible for any damage caused to property or person by candles or electrical items. Any fairy lights, festoon lights or other electrical lighting are to be switched off at the power and not be left on overnight. Power points and cords are to be protected from rain or water at all times. All care is taken with the installation of lights, however the Company take no responsibility for any damage caused by the misuse of lights or if lights are wet or damaged through other means, this includes the spillage of wax.
7. Catering/Allergies:
7.1. Catering/food: Please note our preferred catering teams, including At Your Table and A Plated Affair, Sina’s Kitchen, Blue Plate, Delix and any other sourced caterer do not hold coeliac certification, there are very few places that do Australia wide. Our teams will strive to offer gluten free alternatives where possible - but were items are prepared in the same space as other food items, traces (both of gluten and nuts) may be present. It is the responsibility of the party host/client to advise any guest allergies well in advance.
7.2. Grazing tables/buffet tables. A grazing table's time out will depend on the foods presented and environmental conditions. Generally, perishable items like meats, cheeses, seasonal fruits, and dips shouldn't be left out for more than 2 hours, especially in warm conditions. For risk management and food safety, food which is not consumed within 3 hours of the grazing table being set up will be disposed of. If you ask us to leave any items out this is entirely at your own risk.
7.3. For severe nut allergies we recommend client provides own catering. Most of our caterers prepare foods which contain dairy, egg, gluten, soy, & nuts. Although every care is taken to reduce cross contamination, all products are prepared in the same premises we cannot guarantee that all products are completely allergen free.
7.4. The Company and its caterers are not liable for any personal injury suffered as a result of clients consuming food products supplied by our caters or the Company directly. Clients and their guests consume caterers products at their own risk and the Client accepts responsibility for any harm caused once the catering order/booking is placed with us. Onsite – it is the Client’s responsibility to remove or discard of any foods that may have been left out on tables or benches, out in sunlight or heat for longer than one hour. If you choose to have a ‘grazing table’ or ‘buffet’ you do so at your own risk if items are left out more than 2 hours.
8. Guest behaviour:
8.1. The Company is not responsible for the behavior or action of your guests. Any damage caused to the venue, location, public parks and council owned property, or private house by your guests is not the responsibility of the Company. Damages will be at you and your guests own expense.
8.2. The Company is not responsible for your guests arriving or leaving the party/event and will not be held liable.
8.3. Any illegal drugs brought into/consumed at the party by the Client’s guests is not the responsibility of the Company and if identified on the night by any staff or suppliers, the Client (host/you/homeowner) will be advised. The action taken by the Client (host/homeowner) is at your own discretion. Any damaged caused to your property or injury to your guests by anyone consuming drugs is at your own risk.
9. Alcohol Service Responsibility
9.1. Client Responsibility for Alcohol Supply and Service - the Client acknowledges and agrees that all decisions regarding the purchase, supply, selection, and service of alcohol at the Party/Event are made solely at the Client’s discretion and responsibility. The Company does not supply alcohol and is not responsible for monitoring or regulating alcohol consumption by guests.
9.2. Direction of Waitstaff and Bar Staff at Private/Home Events - at private or home-based events, the Client is responsible for providing all instructions to the Company’s waitstaff and bar staff regarding, this is either directly to the staff or via your Party Co-ordinator. a. service style and guest preferences; b. any limits, restrictions, or special considerations relating to alcohol service; c. the identification and management of minors or guests who should not be served alcohol.
9.3. Staff will follow reasonable and lawful directions provided by the Client regarding these matters.
9.4. Service of Alcohol to Minors - the Client accepts full responsibility for ensuring that alcohol is not supplied to any person under the legal drinking age. The Client must provide clear direction to staff regarding the presence of minors and ensure appropriate supervision at all times. Where bar or waitstaff have reason to believe a guest may be underage, intoxicated, or unsuitable for service, they may refuse service at their discretion, in discussion with Client. However, the ultimate legal and practical responsibility rests with the Client, not the Company or its staff.
9.5. Indemnification - the Client agrees to indemnify and hold harmless the Company and its employees, contractors, and representatives from any claims, penalties, incidents, losses, damages, or liabilities arising out of or connected with: a. the supply or service of alcohol at the Party/Event b. the presence and supervision of minors c. any breach of liquor laws or service regulations by the Client or their guests
9.6. Compliance With RSA Obligations - while the Company’s staff and contractors hold current Responsible Service of Alcohol (RSA) certification, their role is limited to following lawful and reasonable instructions from the Client. Staff may decline service in accordance with RSA guidelines, but the Client remains responsible for ensuring compliance with local liquor and alcohol laws within the Event environment.
Covid-19, based on official Government local/federal rules. Cancellation – as above, the only exception of a cancellation or postponement due to Covid-19 is a Government enforced lockdown or Government enforced isolation rules. As of January 2024 there is no such rule pertaining to lockdowns or self isolation. If you become Covid positive or are forced into isolation as per your state Government Covid isolation rules within 7 days of your party date, the above cancellation/postponement policy applies, however please discuss this with your planner. We cannot guarantee our suppliers will offer any refund of monies paid within 7 days of your party date. If there are no Government rules in force regarding Covid-19 or other like illness cannot be used as a reason to request a refund.
My Perfect Party is a service of THE PARTY GROUP PTY LTD, holding $20m public liability insurance.
Initial email exchange, written or verbal acceptance of our services in pre-quote, quote or invoice acts as acceptance of these terms and condition.
Banking details:
The Party Group Pty Ltd
EFT - BSB: 082-180
Acct No: 93-796-3877
Credit card payments, 2.5% surcharge applies
Last updated 24 November 2025